Paw & Story — Terms of Service

Version 1.3 — Effective: 2026-07-20

1. Who we are and what these terms cover

1.1 Paw & Story (the "Service") is operated by Egységmester Kft. (the "Company"), registered seat: 2330 Dunaharaszti, Gyóni Géza köz 8., Hungary; company reg. no. 13-09-162959, entered in the register kept by the Budapest Környéki Törvényszék Cégbírósága (registry court); EU VAT no. HU24291608; represented by Antal Mátyás. Contact: hello@pawandstory.com. The Service is hosted by Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus, in an EU data centre. Our data-protection supervisory authority is the Hungarian NAIH (naih.hu).

1.2 These Terms govern your use of the Service: the website, the questionnaire, photo uploads, the memorial book (digital PDF), the tribute film, and the optional memorial page.

1.3 The Service is offered to consumers. Nothing in these Terms limits rights you hold under the mandatory consumer-protection law of your country of residence.

1.4 Adults only. The Service is intended for people aged 18 or over. You may not create an account, upload content, or make a purchase if you are under 18. We do not knowingly collect personal data from children; if you believe a minor has used the Service, write to hello@pawandstory.com and we will erase the data.

2. The Service

2.1 Paw & Story creates a digital memorial book (PDF) and a tribute film from the photos and memories you provide about your pet, arranged with care into a digital keepsake you can keep.

2.2 Real photos only. Every image in your tribute is a real photo you uploaded. The Service never generates, recreates, or synthesizes images of your pet with AI, and its media pipeline contains no code path for creating synthetic images. This is a permanent product rule, enforced in our build checks.

2.3 How the words are written. The prose in your book and film is composed by an AI language model (supplied by OpenAI, United States) working from the answers you gave in the questionnaire. The draft then passes an automated check that removes or flags any sentence containing a fact you did not provide, so the finished text does not invent memories, dates, names, or events. The text is machine-generated from your input rather than written by a human author, and — as with any automated writing — we ask you to read it and tell us if anything is not right (see Section 5).

2.4 Music. The background music offered for your tribute film is AI-generated instrumental music prepared in advance and served from our own servers. Nothing about your pet, your answers, or your photos is sent anywhere to produce it.

3. Your content

3.1 You confirm that the photos, videos, and memories you upload are your own and that you have the right to use them, including the consent of any people who appear in them.

3.2 You keep all rights to your content. You grant the Company a limited licence to store and process it solely to create and deliver your book, film, and memorial page.

3.3 Please do not upload content that is unlawful or that infringes someone else's rights. We may decline to process such content.

3.4 Other people in your photos. Family photos often include other people. Your confirmation in Clause 3.1 is what makes it lawful for us to process their images on your behalf. Anyone who appears in an uploaded photo can write to hello@pawandstory.com to ask what we hold about them, to object, or to ask us to erase it; the Privacy Policy explains this in full.

4. Prices and payments — Stripe Managed Payments seller of record

4.1 Current plans are shown at /pricing: a digital tribute (book PDF + tribute film). Prices are shown in US dollars (USD) exclusive of tax; any applicable VAT or sales tax is calculated and added at checkout. The prices displayed at checkout apply.

4.2 Payments are processed through Stripe Managed Payments. The seller and merchant of record for your purchase is Sold through Link, LLC (a Stripe company), which concludes the sale, charges you, issues your invoice or receipt, and determines and remits any applicable VAT/sales tax. Stripe Payments Europe, Ltd. acts as the payment processor. This means your purchase contract for the paid product is concluded with Sold through Link, LLC, which resells the Service to you; it (not the Company) charges you, invoices you, handles tax, and processes refunds and chargebacks under its own consumer-facing terms presented at checkout.

4.3 The Company remains the party responsible to you for the creation and delivery of your tribute itself (functionality, support, data protection) under these Terms. Where Stripe's checkout terms and these Terms conflict on payment, billing, tax, or refunds, Stripe's terms prevail for those topics; for everything else these Terms prevail.

4.4 The Company never receives or stores your card data.

5. Refunds, our satisfaction guarantee, and your EU 14-day right of withdrawal

5.1 Our satisfaction guarantee. If your tribute doesn't feel right, tell us within 14 days of your purchase and we will remake it or refund you in full — your choice. You do not need to show that anything is defective; not feeling right is reason enough. This is a voluntary commercial guarantee given by the Company, binding on us, and it sits on top of your statutory rights. It is not the statutory right of withdrawal described in Clause 5.2, and it applies even after your tribute has been created and delivered. The full terms are in our Refund & Cancellation Policy.

5.2 EU/EEA/UK consumers — your statutory right of withdrawal. As a consumer you have a statutory 14-day right of withdrawal from a distance contract. Your tribute is digital content that is not supplied on a tangible medium, and creating it begins automatically within seconds of your payment. That is why, at checkout, you are asked to expressly request that we start immediately and to acknowledge that you thereby lose your statutory right of withdrawal once performance has begun (Directive 2011/83/EU, Art. 16(m)). Because performance begins at once, in practice this statutory right ends immediately after checkout. There is no window in which we have not yet begun. Our guarantee in Clause 5.1 is what protects you from that point on, and it is deliberately at least as generous as the statutory right it replaces.

5.3 Digital content, not physical goods. The tribute consists solely of digital content not supplied on a tangible medium; no goods are shipped or returnable. Clause 5.2 governs your statutory right of withdrawal for that digital content, without affecting the guarantee in Clause 5.1 or your statutory conformity rights.

5.4 To claim the guarantee, to withdraw, or to ask any refund question, write to hello@pawandstory.com with your order email and your pet's name. Refunds are paid out by Sold through Link, LLC (the Stripe Managed Payments merchant of record) to your original payment method.

5.5 Model withdrawal form. You are not required to use this form, but you may complete and return it to exercise your right of withdrawal: “To Egységmester Kft., 2330 Dunaharaszti, Gyóni Géza köz 8., hello@pawandstory.com — I/we hereby give notice that I/we withdraw from my/our contract for the supply of the following digital service (describe the service): ____. Ordered on / received on (date): ____. Name of consumer(s): ____. Address of consumer(s): ____. Signature of consumer(s) (only if this form is notified on paper): ____. Date: ____.”

5.6 Nothing in this Section limits your statutory conformity rights for digital content and digital services (Directive (EU) 2019/770).

6. Delivery and the memorial page

6.1 Digital deliverables are made available for download in your account immediately after rendering completes. No physical items are shipped. Please download your book and film and keep your own copies. They are yours to keep for life, but we hold the files on our servers only for the period in Section 7.

6.2 Your memorial page is private by default — only someone with your link can open it. You may choose to make it public. A page you have made public keeps that project's files online beyond the retention period in Clause 7.2 for as long as the page stays public; a private page does not. You can take a page down, or make it private again, at any time.

7. Storage, retention, and deletion

7.1 Your uploads and finished tribute are held on storage we run ourselves, on our own server in the EU (Frankfurt, Germany) — not in a third-party cloud bucket. That storage is not exposed directly to the internet and its contents cannot be listed publicly. Every file travels over an encrypted HTTPS connection, and is reachable only through a short-lived signed link issued for that single request — never from a public or guessable address. Your files are never used to train any model.

7.2 Automatic 90-day deletion. 90 days after delivery, an automated sweep permanently deletes the photos and videos you uploaded and the generated book PDF and tribute film. The single exception is a memorial page you have made public: while that page is public, the files behind it are kept. A private page does not postpone deletion. This is why Clause 6.1 asks you to download your copies.

7.3 What the sweep does not cover. The 90-day sweep covers files. Your questionnaire answers, the story text, your pet's details, and your account record stay in our database until you erase them yourself.

7.4 Erasing everything yourself. You can do this at any time from /account/delete: we email a confirmation link to your account address to verify it is you, and once you click it we permanently delete your uploads, your generated book and film, your memorial pages, your questionnaire answers, the story text and your pet's details.

7.5 The one record we must keep. Hungarian accounting law obliges us to retain the record of your purchase for 8 years, so that record survives erasure: the amount, the date, and the payment reference held by Stripe. We replace your email address with a non-deliverable placeholder and remove your customer identifier, but the payment reference could still be linked back to you by Stripe. This is pseudonymisation, not anonymisation, and it is permitted by GDPR Article 17(3)(b) (legal obligation). The Privacy Policy explains it in full.

8. Availability and support

8.1 The Service is provided with reasonable skill and care. We aim for high availability but do not promise uninterrupted operation.

8.2 Support: hello@pawandstory.com, business days, response target 2 business days. We know these orders often come at a tender time, and we answer with that in mind.

9. Liability

9.1 Nothing in these Terms excludes liability that cannot be excluded by law (including intentional damage or harm to life, body, or health).

9.2 Otherwise, to the extent permitted by law, the Company's aggregate liability arising out of or in connection with the Service is limited to the amount you paid (via Sold through Link, LLC as merchant of record) for the affected order, and the Company is not liable for indirect or consequential loss.

9.3 Because your photos are irreplaceable, please keep your own copies of the originals. The Service stores uploads carefully (Section 7) but is not an archival backup service.

9.4 If you are a consumer, the limitations in this Section apply only to the extent permitted by the mandatory consumer-protection law of your habitual residence.

10. Term, suspension, termination

10.1 These Terms apply while you use the Service.

10.2 We may suspend or terminate accounts for material breach or unlawful use, with notice where practicable. Paid orders already in progress are completed or refunded per Section 5.

10.3 On termination, your content is deleted per the retention rules in the Privacy Policy.

11. General

11.1 Governing law: Hungarian law, excluding its conflict rules; for consumers, this choice does not deprive you of the protections of your home country's mandatory law (Rome I Art. 6(2)).

11.2 Venue: the courts competent for the Company's registered seat in Hungary; EU consumers may sue and be sued at home per Brussels Ia (Regulation 1215/2012).

11.3 Out-of-court options for consumers: EU consumers may use national ADR bodies under Directive 2013/11/EU. In Hungary, the competent body is the Pest Megyei Békéltető Testület (1055 Budapest, Balassi Bálint u. 25.); consumers in other Member States may use the ADR entity competent in their country.

11.4 We may update these Terms with 30 days' notice for material changes; continued use after the effective date is acceptance.

11.5 If a provision is invalid, the rest stands.

11.6 English text governs; translations are courtesy.